Terms and conditions

BOGAS – is the trade name of S.C. BOGAS SHOP SA, a legal entity of Romanian nationality, with its registered office in Bucharest, Strada Baicului no. 82, sector 2, registered in the Trade Register under number J40/2145/2015, with the unique fiscal registration code RO34142212.

Seller – BOGAS

Buyer – a natural person who creates an Account on the Site and places an Order.

Client – the individual who has or obtains access to CONTENT, through any means of communication provided by BOGAS (electronic, telephonic, etc.) or based on an existing usage agreement between BOGAS and them, and which requires the creation and use of an ACCOUNT.

User – any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the specific clauses of the site in the Terms and General Conditions section.

Nickname – a pseudonym through which a certain User/Client/Buyer can add Content to the Site. The Nickname is associated with the information on the Site of the User/Client/Buyer under the name "Username."

Account – the section of the Site consisting of an email address and a password that allows the Buyer to place Orders and contains information about the Client/Buyer and the Buyer's history on the Site (Orders, invoices, product warranties, etc.) as well as the ability to track the package in real-time or the option to make Exchanges/Returns.

To exchange or return orders made at Bogas, please ensure that the items are in their original packaging, have all tags attached, and show no signs of damage or wear. If the returned product is damaged, shows clear signs of use, or is in a condition that does not allow us to resell it, we reserve the right to refuse the package or, if applicable, to reduce the return fee of the product according to law OUG34/2014 by up to 100%.

We also reserve the right to refuse receipt of the package if:

- The products have been worn or have inappropriate odors.

- The products no longer have the seal attached, and the labels are torn.

- The products are not in their original packaging

The cost of return shipping or exchange of parcels is borne by the customer or by the company, only if the reasons are related to the company (the customer received a defective product or a wrong product).*

Returned packages are manually checked in front of the cameras, therefore we reserve the right to refuse payment for non-compliant products!

Orders can be exchanged within 14 days of receiving the order.

We do not accept cash on delivery parcels or parcels sent via Posta Romana, these will be refused.

The refund may take up to 14 business days from the receipt of the package.

Product refund:

-bank transfer to the specified account

-voucher valid for 6 months, available immediately

Returns will be processed by us within a maximum of 48 working hours from the date of receipt.

For returning or exchanging parcels (a different product or a different size/color), please access the following link: https://www.bogas.ro/account/ 

For any other questions, we are at your disposal: 031.425.28.97 ; 031.425.29.20 ;

031.425.29.27 ; 0768.669.580 

According to Romanian legislation (regulated by OUG 34/2014), you can return purchased products within 14 calendar days from the date of purchase. 

The current legislation applies to individuals. Therefore, you, the consumer, have the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without providing any reason.

The only costs that may be your responsibility, as the consumer, are the direct expenses of returning the products. (and this is deducted from the 25 lei shipping fee, which we retain from you)

In other words, if you wish to return a product, you need to access this link and fill in your details: https://www.bogas.ro/account After you register here, you will receive a registration number which you will later use to call FAN Courier at the phone number 021.9336 and register your return with the shipping cost paid by the recipient (BOGAS SHOP). 

The refund of the value of an order is made only by bank transfer to the account provided to us by the client, in accordance with BOGAS's financial policy to legally and easily process and demonstrate the return of funds.

The returned product must not be damaged, must not show signs of use, must be returned in its original packaging with all accessories and labels intact, and must include all accompanying documents with which it was shipped by BOGAS. Otherwise, we reserve the right to withhold up to 100% of the product's value according to OUG 34/2014.

The return shipping costs will be borne by the customer, and the refund of the product value will be made within up to 14 business days from receiving the return package.

The cost of return shipping or exchange of parcels is borne by the customer or by the company, only if the reasons are related to the company (the customer received a defective product or a wrong product).*

Returned packages are manually checked in front of the cameras, therefore we reserve the right to refuse payment for non-compliant products!

Orders can be exchanged within 14 days of receiving the order.

ATTENTION however, changing the product is not allowed more than 3 times consecutively, and subsequently, it cannot be returned. The customer is entitled to a maximum of 3 exchanges per order.

According to OUG no. 34/2014, SC Bogas Shop SA reserves the right not to accept the return of products which, by their nature, cannot be returned or which may deteriorate or spoil quickly.

All these terms and conditions are provided in:

- Ordinance No. 34/2014 on the legal regime of distance contracts
- Law no. 51 of 21/01/2003 for the approval of Government Ordinance no. 34/2014 regarding the legal regime of distance contracts
- The present OUG 34/2014 regulates consumer rights within contracts concluded with professionals

For any details or questions regarding product returns, please contact us via email at the address contact@bogas.ro or at the phone number 031 425 98 97.

According to the current legislation, you have at your disposal the CONSUMER PHONE LINE - 0219551 of the National Authority for Consumer Protection.

The Legal Entity is entitled only to PRODUCT EXCHANGE. It cannot make RETURNS.

Favorite – a section in the Account that allows the Buyer/User to create Lists.

List – a webpage from Favorites where the Buyer/User can add Goods they consider to be favorites and which they can later add to the shopping cart ("my cart").
Lists can be:

– Public: any Client/Buyer/User can view the Buyer's/User's List if it has been shared on social networks (Facebook, Twitter, and Google+) or if they access the public profile of the Buyer/User from the Site. The lists are public, and the Buyer/User has the option to set them as private at any time, directly from their Account, in the Favorites section.
- Private: these can only be viewed by the Account holder. The Buyer/User has the option to set them as public at any time, directly from their Account, in the Favorites section.

Site – the domain www.bogas.ro and its subdomains.

Order – an electronic document that serves as a form of communication between the Seller and the Buyer, through which the Buyer communicates to the Seller, via the Site, their intention to purchase Goods and Services from the Site.

Goods and Services – any product or service, including the documents and services mentioned in the Order, which are to be provided by the Seller to the Buyer as a result of the concluded Contract.

Campaign – the action of commercially exposing a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time set by the Seller.

Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content

• all the information on the Site that can be visited, viewed, or otherwise accessed through the use of electronic equipment;
• the content of any email sent to Buyers by the Seller through electronic means and/or any other available communication method;
• any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information specified or not by them;
• information related to the Goods and/or Services and/or prices practiced by the Seller during a certain period;
• information related to the Goods and/or Services and/or rates practiced by a third party with whom the Seller has concluded partnership agreements, within a certain period;
• data related to the Seller, or other privileged information of the Seller.

Review – a written evaluation by the owner or beneficiary of a product or service, an evaluation drafted based on personal experience and their ability to make qualitative comments and to state whether the product or service meets the specifications mentioned by the manufacturer.

Rating – a way to express the degree of satisfaction of a User/Client/Buyer with a product. The rating is expressed in the form of stars, with each product able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the written review by the User/Client/Buyer about a product or service.

Comment – appreciation or observation with a critical purpose, regarding a Review or another comment.

Question – a form of address to other Users/Clients/Buyers with the purpose of obtaining information about the products or services on the respective page.

Response – written information that is sent to the User/Client/Buyer who has asked a Question on the Site, on the page of a specific product. The Response represents an explanation provided by one User/Client/Buyer to another User/Client/Buyer within a discussion.

Document – these Terms and Conditions.

Newsletter – a periodic means of information, exclusively electronic, namely email or SMS, regarding the Goods and Services and/or promotions conducted by the Seller within a certain period, without any commitment from the Seller concerning the information contained therein.

Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by BOGAS to the Buyer, using the card processor services agreed upon by the Seller, regardless of the delivery method.

Green stamp fee – the amount expressed in lei, paid by the Seller to the authorized company responsible for the collection, transportation, and recovery/recycling operations of waste electrical and electronic equipment, as provided by the legislation in force.

Specifications – all specifications and/or descriptions of the Goods and Services as specified in their description.

1-Click Payment – the payment service provided by the payment processor integrated into the Site, made available to Clients, Users, and/or Buyers through the Site for making an online card payment.

Token – a unique encrypted number associated with the Buyer's payment card after making an online payment, following the activation of the PaybyClick service, which can be used by the Buyer to authorize Transactions through the PaybyClick service.

2. CONTRACTUAL DOCUMENTS

2.1. By placing an Order on the Site, the Buyer agrees to the form of communication (by phone or email) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order is for informational purposes and does not constitute acceptance of the Order. This notification is made electronically (email) or by phone.

2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Buyer will be notified at the email address or phone number provided to the Seller when placing the Order, and the amount paid will be refunded.

2.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the notification of the Order shipment.

2.5. The document and the information provided by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.

3. ONLINE SALES POLICY

3.1. Access for placing an Order is permitted to any Client/Buyer.
For justified reasons, BOGAS reserves the right to restrict the Client/Buyer's access to placing an Order and/or to some of the accepted payment methods if it considers that, based on the Client/Buyer's conduct or activity on the Site, their actions could in any way harm BOGAS. In any of these cases, the Client/Buyer can contact BOGAS's Customer Relations Department to be informed about the reasons that led to the application of the aforementioned measures.

3.2. Communication with the Seller can be carried out through direct interaction with them or via the addresses mentioned in the "contact" section of the Site. The Seller has the freedom to manage the information received without being required to provide justifications for this.

3.3 In the event of an unusually high volume of traffic coming from an internet network, BOGAS reserves the right to request Clients/Buyers to manually enter captcha validation codes in order to protect the information on the Site.

3.4. BOGAS may publish on the Site information about Goods and/or Services and/or promotions offered by it or by any other third party with whom BOGAS has partnership agreements, for a certain period of time and within the limits of available stock.

3.5. All fees related to the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.

3.6. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of their card, in case the currency of issuance differs from RON. The responsibility for this action lies solely with the Buyer.

3.7 All information used to describe the Goods and/or Services available on the Site (static/dynamic images/multimedia presentations/etc.) does not constitute a contractual obligation on the part of the Seller, being used exclusively for presentation purposes.

3.8. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be asked to submit a Review related to the purchased Good or Service. The request will be sent to the email address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other potential Users/Clients/Buyers on the Site and actively participates in the development of new Services and in detailing as completely as possible the characteristics of the Goods.

4. ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, with the Buyer's notification, without requiring their consent. The Seller will always be responsible to the Buyer for all contractual obligations.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, trade symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of BOGAS, with all rights obtained in this regard being reserved directly or indirectly (through usage and/or publication licenses).

5.2. The Client/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by BOGAS, include any Content outside the Site, remove the marks indicating BOGAS's copyright on the Content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of BOGAS.

5.3. Any Content that the Client/Buyer has and/or gains access to by any means is subject to the Document, in case the Content is not accompanied by a specific and valid usage agreement concluded between BOGAS and them, and without any implicit or expressly stated warranty from BOGAS regarding that Content.

5.4. The Client/Buyer may copy, transfer, and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.

5.5. In the event that BOGAS grants the Client/Buyer the right to use certain content as described in a separate usage agreement, which the Client/Buyer has or obtains access to following this agreement, this right extends only to that specific content defined in the agreement, solely for the duration of its existence on the site or the period defined in the agreement, according to the specified conditions, if they exist, and does not constitute a contractual commitment from BOGAS for the respective Client/Buyer or any other third party who has/obtains access to this transferred content by any means and who might be or is harmed in any way as a result of this content, during or after the expiration of the usage agreement.

5.6. No Content transmitted to the Client or Buyer, through any means of communication (electronic, telephonic, etc.) or acquired by them through access, visiting, and/or viewing constitutes a contractual obligation on the part of BOGAS and/or the employee/agent of BOGAS who facilitated the transfer of Content, if it exists, regarding that specific content.

5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if one exists, is prohibited.

6. ORDER

6.1. The Client/Buyer can place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, nor does it automatically reserve the Good/Service.

6.2. By completing the Order, the Buyer agrees that all the data provided by them, necessary for the purchasing process, are correct, complete, and true as of the date of placing the Order.

6.3. By completing the Order, the Buyer agrees that the Seller may contact them by any means available/agreed upon by the Seller, in any situation where it is necessary to contact the Buyer.

6.4. The Seller may cancel the Order placed by the Buyer, following prior notification addressed to the Buyer, without any further obligation of either party towards the other or without either party being able to claim damages from the other in the following cases:

6.4.1. the issuing bank of the Buyer's card not accepting the transaction, in the case of online payment;
6.4.2. invalidation of the transaction by the card processor agreed upon by BOGAS, in the case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site is incomplete and/or incorrect;

6.5. The Buyer has the right to withdraw from the Contract, namely to return a Good or cancel a Service, within 14 calendar days, without providing any reason and without incurring any costs other than delivery charges.

Thus, according to OUG no. 34/2014, the return period for a Good or withdrawal from a Service expires within 14 days from:

- the day on which the Buyer takes physical possession of the last Good - in the case where the Buyer orders multiple products through a single order that will be delivered separately

- the day on which the Buyer takes physical possession of the last Good or the last piece - in the case of delivery of a product consisting of multiple lots or pieces,

6.6. In the event that the Buyer decides to withdraw from the Contract, they will be able to complete the online return form found at the address  https://www.bogas.ro/account

6.7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of their decision to withdraw from the Contract. The amount will be returned as follows:

6.7.1. for Orders paid online by card -> through refund to the account from which the payment was made;
6.7.2. for Orders paid with Op/cash on delivery/iTransfer/ Bank card -> by bank transfer;
6.7.3 for orders paid via PAYPAL->by refund to the user's PAYPAL account

6.8. The Seller may delay the reimbursement of the amount until the receipt of the sold Goods or until receiving proof that they have been shipped, in case he has not offered to recover the Goods himself (the latest date will be taken into account).

6.9. In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will refund to the Buyer's account the value of the Good and/or Service, within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed their intention to terminate the Contract.

6.10. The availability of a Good will be displayed on the Site as follows:

6.10.1. "in stock" - we have more than 5 pieces in BOGAS stock

6.10.2. "limited stock" - we have less than 5 pieces in BOGAS stock

6.10.3. "pre-order" – The Good is not available in BOGAS's stock nor in the supplier's stock. However, if you place an order for a Good marked as "pre-order", one of our sales consultants will check the supplier's delivery time and contact you to inform you about the availability of the Good.

6.10.4. "out of stock" – The Item is no longer available in BOGAS's inventory

7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

7.1. The following are exempt from the right of withdrawal from the Contract:

7.1.2. service contracts, after the complete provision of services, if execution has begun with the prior express consent of the Buyer and after the Buyer has confirmed that they are aware of losing the right to withdraw after the complete execution of the Contract by the Seller;
7.1.3. the supply of Goods and/or services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;
7.1.4. the supply of Goods made according to the specifications provided by the Buyer or clearly customized;

7.1.5. the supply of Goods that are liable to deteriorate or expire rapidly;

7.1.7. the supply of Goods which, after delivery, are by their nature inseparably mixed with other elements;

8. CONFIDENTIALITY

8.1. BOGAS will maintain the confidentiality of any information you provide. Disclosure of the provided information can only be made under the conditions mentioned in this Document.

8.2. No public statement, promotion, press release, or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

8.3. By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own interest, these pieces of information, ideas, concepts, know-how, or techniques that you have sent us through the Site. BOGAS will not be subject to obligations regarding the confidentiality of the information sent unless the applicable legislation provides otherwise in this regard.

8.4. By registering in the BOGAS database, the Client/Buyer gives their express consent, within the limits of the applicable legislation, to be contacted by third parties, partners of BOGAS: marketing service providers, other service providers for the purpose of fulfilling the object of the Contract concluded between the Buyer and the Seller, as well as by state or governmental agencies when specific legislation requires this.

9. ADVERTISING

9.1. BOGAS newsletters are sent through specialized partners approved by BOGAS. Thus, confidentiality and security of information are ensured.

9.2. At the moment when the Client creates an Account on the Site, they have the option to express their consent regarding receiving Newsletters.

The client can change their option regarding the agreement issued to the Seller at any time:

9.2.1. by contacting BOGAS in this regard.

9.2.2. by modifying the settings in the Client Account under the "My Subscriptions" section.

9.2.3. by accessing the unsubscribe link displayed in the commercial messages received from the Seller.

9.3. Opting out of receiving Newsletters does not imply withdrawing the consent given for this Document.

10. INVOICING – PAYMENT

10.1. The prices of Goods and Services displayed on the website www.bogas.ro include VAT in accordance with the legislation in force.

10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods and Services, with the Buyer's obligation being to provide all necessary information for issuing the invoice in accordance with the applicable legislation.

10.3. The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by BOGAS, as well as the Goods and/or Services sold by BOGAS Marketplace partners, and for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or via email, to the address mentioned by the Buyer in their Account.

10.4. For the correct communication of the invoice related to the Order, the Buyer has the obligations to update their Account information whenever necessary and to access the information and documents related to each Order available in the Account.

10.5. Through this method of communication, the Buyer, by accessing their Account, will have a record of the invoices issued by BOGAS, being able to save and archive them at any time and in any way they wish.

10.6. By submitting the Order, the Buyer agrees to receive invoices in electronic format by having them added by BOGAS to their Account via email, at the email address mentioned in their Account.

10.7. In case this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us at the email address: contact@bogas.ro

10.8 The payment card details of the Client/User/Buyer will not be accessible to BOGAS and will not be stored by BOGAS or by the payment processor integrated into the Site, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, about whose identity the Client/User/Buyer will be informed prior to entering the data.

10.9. In certain cases, to maintain the security of Transactions, when placing the Order, the Buyer will be asked to authorize the payment by re-entering the password associated with the Account or using the fingerprint in the case of mobile devices that have this feature.

10.10. For security reasons regarding Transactions, the Client/User/Buyer is advised not to remain logged in on the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed, and it is recommended to use a strong security password (e.g., containing at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters).

11. DELIVERY OF GOODS

11.1. The Seller undertakes to deliver the Goods via door-to-door courier service to the Buyer or at the BOGAS showroom, according to the Client's choice.

11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of accompanying documents.

11.3. The Seller will deliver the Goods and Services only within the territory of Romania.

12. GUARANTEE

12.1. All Goods sold by BOGAS benefit from warranty conditions in accordance with current legislation and the commercial policies of the manufacturers. The goods are new, in their original packaging, and come from sources authorized by each manufacturer.

12.2. In the case of Goods sold and delivered by BOGAS, the warranty certificates are issued directly by the manufacturer,

12.3. In the case of Goods sold and delivered by BOGAS through Marketplace partners, the Buyer will receive a warranty certificate upon delivery for each Good that benefits from a warranty. The warranty for Goods purchased through BOGAS from Marketplace partners is provided by the authorized service mentioned on the warranty certificate related to the Good or by the Seller.

12.4. For the correct communication of the warranty certificate related to the Good in the Order, the Buyer has the obligations to update their Account information whenever necessary and to access the information and documents related to each Order available in the Account.

Through this method of communication, the Buyer, by accessing their Account on www.bogas.ro, will have a record of the warranty certificates issued by BOGAS, being able to save and archive them at any time and in any way they wish.

In case this information is unavailable for 48 (forty-eight) hours in the client account, please notify us at the email address: contact@bogas.ro

13. TRANSFER OF PROPERTY GOODS

The ownership of the Goods will be transferred upon delivery, after payment is made by the Buyer at the location indicated in the Order (understanding by delivery – the signing for receipt of the transport document provided by the courier or the signing for receipt on the invoice in the case of deliveries made by the Seller's personnel).

14. ANSWER

14.1. The Seller cannot be held liable for any kind of damages that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery, especially for their loss.

14.2. By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity conducted through their Account.

14.3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version communicated within the Site, existing at the date of account creation and/or content usage and/or at the date of order placement.

14.4. After creating the Account, using the Content implies acceptance of any changes made to the Site's Terms and Conditions and/or updated versions of the Site's Terms and Conditions.

14.5. The Terms and Conditions of the Site may be modified at any time by BOGAS, being binding for Clients / Users / Buyers from the date of posting on the Site. Acceptance of the Site's Terms and Conditions is confirmed by checking the corresponding checkbox on the Site and/or by placing an Order and/or by making an online payment.

15. REGISTRATION OF REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

15.1. The posting of Reviews, Comments, Questions, and Answers can be done by Users/Clients/Buyers in the "Customer Questions & Answers" and "Reviews" sections. The posted information can be both positive and negative and will refer to the characteristics and usage of a product or service.

15.2. At the time of posting a specific Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.

15.3. Each User/Client/Buyer, at the moment of submitting a Review/Comment/Question/Answer in the mentioned sections, commits to respecting the following rules:

– to make references only to the characteristics and/or usage of a specific product or service, avoiding information related to aspects that may change (price or promotional offers) or information pertaining to the execution of the Order;

– to use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all fields related to the respective domain (e.g.: mouse, notebook, plug and play) are also allowed;

- to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;
- to ensure the correct categorization of the content entered on the Site as follows: any Question will be listed in the "Customer Questions and Answers" section, and any Review will be listed in the "Reviews" section;

- to ensure that the information they enter is realistic, accurate, non-misleading, and in compliance with applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other proprietary rights, publicity or privacy;

– to use this facility only to communicate or obtain additional details regarding a specific product or service on the Site without referring to other companies that promote the sale and purchase of products or services;

– not to provide or request, in any way or to any extent, personal data (contact details, information about delivery address or residence, phone numbers, email addresses, first and/or last names, etc.) or any other information that may lead to the disclosure of these personal data;

– not to enter information and/or details about URLs (links) from other commercial sites that conduct the same commercial activity as the Seller;

- not to attempt to defraud the services provided by the Seller or to post Reviews/Comments/Questions/Answers that contain advertising materials;

- not to use the Review/Comment/Question/Answer as a means of communication with the Seller; for this purpose, the contact details of the Seller listed on the Site will be used.

15.4. Along with a realistic critical evaluation, at the time of submitting a Review, the User/Client/Buyer will also add a relevant Rating for the respective product or service. The Reviews, together with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, while a Review accompanied by a low Rating leads to a decrease in the overall Rating.

Users/Clients/Buyers who submit Reviews with attached photo or video files will adhere to the following rules:

- the uploaded files will contain images and/or videos related to the product or service for which the Review is being written, ensuring that the uploaded files comply with copyright laws;

- the uploaded files will not contain violence, adult content, offensive language, or any content that offends a person/group based on race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or political orientation;

- the uploaded files will not contain information related to other people;

- the uploaded files will not contain URLs or watermarks to sites that conduct the same commercial activity as the Seller.

15.5. When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Site's Terms and Conditions. Texts, photos, or videos submitted are removed from the Site only after being reviewed by the Seller.

15.6. In the event that the Seller finds repeated violations of the Terms and Conditions, they reserve the right to suspend the User's/Client's/Buyer's ability to post Reviews/Comments/Questions or Answers in the "Customer Questions and Answers" and "Reviews" sections.

     16. MAJOR FORCE

16.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance, whether timely and/or properly, in whole or in part, is due to an event of force majeure. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.

16.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the termination of the Contract by operation of law without either of them being able to claim any damages from the other. 

     17. APPLICABLE LAW – JURISDICTION

The present Contract is subject to Romanian law. Any disputes arising between BOGAS and Clients / Buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts in the Municipality of Bucharest.

     18. PROCESSING OF PERSONAL DATA

18.1. Please review the Privacy Policy regarding the processing of personal data, which is part of this Document.

      19USE OF COOKIES

19.1. See Cookie Policy, which is part of this Document.