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Privacy policy

Privacy Policy regarding the processing of personal data

BOGAS ensures the right to personal data protection as a fundamental commitment, therefore we will dedicate all resources to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as any other applicable legislation in Romania. As one of the key principles of this legal framework is transparency, we have prepared this document informing you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services, including through our website or mobile apps.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will post the amended version of the Privacy Policy on our website, so please check the contents of this Privacy Policy periodically.

Who we are and how to contact us

BOGAS is the trade name of BOGAS SHOP SA., a legal entity of Romanian nationality, having its registered office in Bucharest, Baicului Street no. 82, sector 2, with the number in the Trade Register J40/2145/2015, unique tax registration code RO34142212 (hereinafter "BOGAS" or "we" or "us"). For the purposes of data protection legislation, we are an operator when we process your personal data.

As we are always open to hearing your views, as well as providing you with any additional information you may need regarding the processing of your data, we encourage you to contact our Data Protection Officer at [email protected].

What categories of personal data we process

In general, we collect your personal data directly from you, so you have control over the type of information you provide to us. By way of example, we receive information from you as follows:

When you create a BOGAS account, you provide us with: email address, first and last name;

When you place an order/exchange products, you provide us with information such as: the product you want, your first and last name, delivery address, billing details, payment method, phone number, bank card details, etc.


When you make a return request, please provide us with information such as: name and surname, pick-up address, refund details, phone number, bank account

We may also collect and further process certain information about your behaviour when visiting our website or using our smartphone app, in order to personalise your online experience and provide you with offers tailored to your profile. We invite you to learn more about this by consulting the section on processing purposes below.

On our website and smartphone app we may store and collect information in cookies and similar technologies in accordance with the Cookie Policy.

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data from minors who have not reached the age of 16.


What are the purposes and grounds for processing

We will use your personal data for the following purposes:

1. For the provision of BOGAS services for your benefit.

This general purpose may include, as appropriate, the following:

(a) The creation and administration of your account within the BOGAS platform;

b) Order processing, including order picking, validation, dispatch and invoicing;

c) Resolving cancellations or problems of any kind related to an order, goods or services purchased;

d) Returning products in accordance with legal provisions;

e) Reimbursement of the value of the products in accordance with legal provisions;

f) Providing support services, including providing answers to your questions regarding your orders or BOGAS or BOGAS Marketplace partners' goods and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between BOGAS and you. Also, certain processing subsumed by these purposes is required by applicable law, including tax and accounting law.

2. To improve our services

We always strive to provide you with the best online shopping experience. To do this, we may collect and use certain information about your shopping behaviour, we may invite you to complete satisfaction questionnaires following the completion of an order, or we may conduct, directly or with partners, market research and surveys.

We base these activities on our legitimate interest in conducting business, always taking care that your fundamental rights and freedoms are not affected.

3. For marketing

We want to keep you informed about the best offers for the products/services you are interested in. To this end, we can send you any type of message (such as: email/SMS/phone/mobile push/webpush/etc. ) containing general and thematic information, information about products similar or complementary to the ones you have purchased, information about offers or promotions, information about products added in the "Account/My Account" or "Account/Favorites" section or you have shown interest in purchasing, as well as other commercial communications such as market research and opinion polls, and we may display personalized recommendations on the website and in the smartphone app. In order to provide you with information of interest to you, we may use certain data about your shopping behaviour (e.g. products viewed/added to wishlist/purchased) to create a profile for you. We always ensure that these processing operations are carried out with respect for your rights and freedoms and that decisions taken on the basis of these operations do not have legal mmunications on your prior consent. You may change your mind and withdraw yoeffects on you and do not affect you in a similar way to a significant extent.

In most cases, we base our marketing cour consent at any time by:

- Accessing the unsubscribe link displayed within messages you receive from us; or by

- Contact BOGAS using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for a legitimate interest of ours, we take care and take all necessary steps to ensure that your fundamental rights and freedoms are not affected. However, you can always ask us, by the means described above, to stop processing your personal data for marketing purposes and we will comply with your request.

4. In defence of our legitimate interests

There may be situations where we use or transmit information to protect our rights and business. These may include:

- Measures to protect the BOGAS website and platform users from cyber attacks:

- Measures to prevent and detect fraud attempts, including the transmission of information to the relevant public authorities;

- Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in safeguarding our business, it being understood that we ensure that any measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the security of goods and values provided for by the applicable legislation in this matter.

How long we keep your personal data


As a general rule, we will store your personal data as long as you have an account on the BOGAS platform. You may at any time ask us to delete certain information or to close your account and we will comply with such requests, subject to retaining certain information even after account closure, where required by applicable law or our legitimate interests.

To whom we share your personal data

Where appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:

- to companies within the same group of companies as BOGAS;

- BOGAS Marketplace partners;

- courier service providers;

- payment/banking service providers;

- marketing/telemarketing service providers;

- other companies with whom we can develop joint programs to market our goods and services.

Where we are legally obliged to do so or if necessary to protect a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties who are private legal entities is carried out in accordance with the legal provisions on data protection and confidentiality of information, on the basis of contracts concluded with them.


To which countries we transfer your personal data

We currently store and process your personal data in Romania.

However, we may transfer some of your personal data to entities located in the European Union or outside the European Union, including to countries that are not recognised by the European Commission as having an adequate level of personal data protection.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, other safeguards such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America.

You can contact us at any time, using the contact details set out above, to find out more information about the countries to which we transfer your data and the safeguards we have put in place in relation to these transfers.

How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organisational measures in accordance with industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.

We use the services of the payment processor MOBILPAY to make payments. All payment information is encrypted using HTTPS technology with TSL 1.2 encryption.

Despite the measures taken to protect your personal data, please note that the transmission of information over the Internet in general, or via other public networks, is not completely secure and there is a risk that data may be seen and used by unauthorised third parties. We cannot be responsible for such vulnerabilities of systems not under our control.

What rights do you have

The General Data Protection Regulation gives you a number of rights in relation to your personal data. You can request access to your data, correct any errors in our files and/or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to take legal action. Where applicable, you may also benefit from the right to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.

More information on each of these rights can be found in the table below.

To exercise your rights, you can contact us using the contact details set out above. Please note the following if you wish to exercise these rights:

Identity. We take the confidentiality of all records containing personal data seriously. For this reason, please send us your requests regarding such records using the e-mail address associated with your BOGAS account. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

Fees. We will not charge you a fee to exercise any right in relation to your personal data unless your request for access to information is unfounded, i.e. repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees charged before we process your request.

Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We will let you know if we need more than one month. We may ask you if you can tell us exactly what you would like to receive or what you are concerned about. This will help us to act more quickly and shorten the response time to your request.

Third party rights. We do not have to comply with a request if it would adversely affect the rights and freedoms of other data subjects.


Entitled rights



You can ask us:

· to confirm whether we are processing your personal data;

· to provide you with a copy of this data;

· to provide you with other information about your personal data, such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can make a complaint, where we obtained your data, to the extent that the information has not already been provided to you by this notice.


You can ask us to correct or complete your inaccurate or incomplete personal data.

We may attempt to verify the accuracy of the data before rectifying it.

Data deletion

You can ask us to delete your personal data, but only if:

· they are no longer necessary for the purposes for which they were collected; or

· you have withdrawn your consent (if data processing was based on consent); or

· exercise a legal right to object; or

· they were processed illegally; or

· we have a legal obligation to do so.

We are not obliged to comply with your request to delete your personal data where the processing of your personal data is necessary:

· to comply with a legal obligation; or

· for establishing, exercising or defending a right in court.

There are certain other circumstances in which we are not obliged to comply with your data deletion request, although these two are the most likely circumstances in which we may refuse your request

Keep in mind that , before exercising this right, download from your BOGAS account and save all the documents related to the orders made from BOGAS, regardless of whether the billing was done to you or to another natural or legal person (such as: invoices, warranty certificates). If you do not take this step before exercising your right to deletion, you will lose all these documents and BOGAS will be unable to make them available to you, as the case may be, because the process of deleting the data, respectively the BOGAS account , with all the related data and documents, is an irreversible process.

Restriction of data processing

You can ask us to restrict the processing of your personal data, but only if:

· their accuracy is contested (see rectification section), to enable us to verify their accuracy; or

· the processing is illegal, but you do not want the data to be deleted; or

· they are no longer necessary for the purposes for which they were collected, but you need them to establish, exercise or defend a right in court; or

· you have exercised your right to object and checking whether our rights prevail is ongoing.

We may continue to use your personal data following a restriction request if:

· we have your consent; or

· to establish, exercise or ensure the defense of a right in court; or

· to protect the rights of BOGAS or another natural or legal person.

Data portability

You may ask us to provide your personal data in a structured, commonly used and machine-readable format, or you may request that it be "ported" directly to another data controller, but in each case only if:

· the processing is based on your consent or the conclusion or performance of a contract with you; and

· the processing is done by automatic means.


You can object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.

You can also object to the processing of your data for direct marketing purposes (including profiling) at any time without giving any reason, in which case we will stop this processing as soon as possible.

Automated decision making

You may request not to be subject to a decision based solely on automated processing, but only where that decision: produces legal effects in respect of you; or otherwise affects you in a similar and significant way.

This right does not apply if the decision reached through automated decision-making: is necessary for us to enter into or perform a contract with you; is authorized by law and there are adequate safeguards for your rights and freedoms; or is based on your explicit consent.


You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:

The National Supervisory Authority for the Processing of Personal Data

G-ral Blvd. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania

Telephone: +40.318.059.211 or +40.318.059.212;

E-mail: [email protected]

Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise to make every effort to resolve any problem amicably.   

We remind you that you can contact the BOGAS Data Protection Officer at any time by sending your request through any of the following methods:

– by e-mail to the address: [email protected] BOGAS