Terms and conditions

BOGAS – is the trade name of S.C. BOGAS SHOP SA, a legal entity of Romanian nationality, with its registered office in Ilfov, Voluntari, Bd-ul Pipera no. 1/VI, Hyperion Towers, Tower 1, 3rd floor, office 3, office 2, registered in the Trade Register under number J2015002145408, with the unique fiscal registration code RO34142212.

Seller – BOGAS

Buyer – a natural person who creates an Account on the Site and places an Order.

Client – a natural person who has or obtains access to the CONTENT, by any means of communication provided by BOGAS (electronic, phone, etc.) or based on an existing usage agreement between BOGAS and them, and who requires the creation and use of an ACCOUNT.

User – any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the specific clauses of the site in the Terms and Conditions section.

Account – the section of the Site consisting of an email address and a password that allows the Buyer to place the Order and contains information about the Client/Buyer, as well as the ability to view the order history in the account.

1.      CONTRACTUAL DOCUMENTS

1.1.            By placing an Order on the Site, the Buyer agrees with the form of communication (phone or email) through which the Seller conducts its commercial operations.

1.2.            Notifications received by the Buyer after placing the Order are for informational purposes and do not constitute acceptance of the Order. This notification is made electronically via email or by phone.

1.3.            For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Buyer will be notified at the email address or phone number provided to the Seller when placing the Order and the paid amount will be refunded.

1.4.            The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the notification of the Order shipment.

1.5.            The document and the information provided by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.

 

2.      ONLINE SALES POLICY

2.1.            Access to place an Order is allowed to any Client/Buyer. For justified reasons, BOGAS reserves the right to restrict the Client's/Buyer's access to place an Order and/or to some of the accepted payment methods if it considers that based on the Client's/Buyer's conduct or activity on the Site, their actions could in any way harm BOGAS. In any of these cases, the Client/Buyer can contact BOGAS's Customer Relations Department to be informed about the reasons that led to the application of the aforementioned measures. Communication with the Seller can be done through direct interaction with them or through the addresses mentioned in the "contact" section of the Site. The Seller has the freedom to manage the information received without being required to provide justifications for this.

2.2.            In the case of an unusually high volume of traffic from an internet network, BOGAS reserves the right to ask Clients/Buyers to manually enter captcha validation codes to protect the information on the Site.

2.3.            BOGAS may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by any other third party with which BOGAS has partnership agreements, for a certain period and within the limits of available stock.

2.4.            All prices related to the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.

2.5.            In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of their card, if the currency of issuance differs from RON. The responsibility for this action lies solely with the Buyer.

2.6.            All information used to describe the Goods and/or Services available on the Site (static/dynamic images/multimedia presentations/etc.) does not represent a contractual obligation on the part of the Seller, being used exclusively for presentation purposes.

2.7.            After 14 (fourteen) days from purchasing a Good or Service, the Buyer will be asked to submit a Review related to the purchased Good or Service. The request will be sent to the email address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other potential Users/Clients/Buyers on the Site and actively participates in the development of new Services and in detailing the characteristics of the Goods as completely as possible.

 

3.      ASSIGNMENT AND SUBCONTRACTING

3.1.            The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, with the Buyer's information, without requiring their consent. The Seller will always be responsible to the Buyer for all contractual obligations.

 

4.      INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

4.1.            The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content presented on the Site, is the exclusive property of BOGAS, with all rights obtained in this regard being reserved directly or indirectly (through usage and/or publication licenses).

4.2.            The Client/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by BOGAS, include any Content outside the Site, remove the marks indicating BOGAS's copyright on the Content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the Content, except with the express written consent of BOGAS.

4.3.            Any Content to which the Client/Buyer has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid usage agreement concluded between BOGAS and them, and without any implicit or expressly formulated warranty from BOGAS regarding that Content.

4.4.            The Client/Buyer may copy, transfer, and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.

4.5.            If BOGAS grants the Client/Buyer the right to use a certain content as described in a separate usage agreement, to which the Client/Buyer has or obtains access following this agreement, this right extends only to that content or those contents defined in the agreement, only for the duration of their existence on the site or the period defined in the agreement, according to the defined conditions, if they exist, and does not represent a contractual commitment from BOGAS for the respective Client/Buyer or any other third party who has/obtains access to this transferred content, by any means, and who might be or is harmed in any way by this content, during or after the expiration of the usage agreement.

4.6.            No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by them through access, visit, and/or viewing constitutes a contractual obligation from BOGAS and/or the BOGAS employee/agent who facilitated the transfer of Content, if it exists, towards that content.

4.7.            Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if it exists, is prohibited.

 

5.      ORDER

5.1.            The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, and will complete the Order by making the payment through one of the expressly indicated methods. Once added to the shopping cart, a good and/or a Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, nor the automatic reservation of the Good/Service.

5.2.            By completing the Order, the Buyer agrees that all the data provided by them, necessary for the purchasing process, is correct, complete, and true at the time of placing the Order.

5.3.            By completing the Order, the Buyer agrees that the Seller may contact them, by any means available / agreed by the Seller, in any situation where contacting the Buyer is necessary.

5.4.            The Seller may cancel the Order placed by the Buyer, following prior notification addressed to the Buyer, without any further obligation of any party towards the other or without any party being able to claim damages from the other in the following cases:

5.4.1. non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;

5.4.2. invalidation of the transaction by the card processor agreed by BOGAS, in the case of online payment;
5.4.3. the data provided by the Client/Buyer on the Site is incomplete and/or incorrect;

5.5.      The Buyer has the right to withdraw from the Contract, respectively to return a Good at their own expense within 14 calendar days, without invoking any reason and without incurring any costs other than delivery.

 

Thus, according to OUG no. 34/2014, the return period for a Good or withdrawal from a Service expires within 14 days from:

- the day on which the Buyer takes physical possession of the last Good - in the case where the Buyer orders multiple products in a single order that will be delivered separately

- the day on which the Buyer takes physical possession of the last Good or the last piece - in the case of delivery of a product consisting of multiple lots or pieces,

6.6. If the Buyer decides to withdraw from the Contract, they can complete the online return form found at the address  https://www.bogas.ro/account

6.7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller is informed by the Buyer of their decision to withdraw from the Contract. The amount will be returned as follows:

6.7.1. for Orders paid online by card -> by refund to the account from which the payment was made;
6.7.2. for Orders paid with Op/cash on delivery/iTransfer/Bank card -> by bank transfer;
6.7.3 for orders paid via PAYPAL -> by refund to the user's PAYPAL account

6.8. The Seller may delay the refund until the Goods sold are received or until proof is provided that they have been shipped, in case they have not offered to recover the Goods themselves (the most recent date will be taken).

6.9. In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the equivalent value of the Good and/or Service, within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer expressly expressed their intention to terminate the Contract.

6.10. The availability of a Good will be displayed on the Site as follows:

6.10.1. "in stock" - we have more than 5 pieces in BOGAS's stock

6.10.2. "limited stock" - we have less than 5 pieces in BOGAS's stock

6.10.3. "pre-order" - The Good is not available in BOGAS's stock nor in the supplier's stock. However, if you place an order for a Good marked as "pre-order", one of our sales consultants will check the supplier's delivery time and contact you to inform you about the availability of the Good.

6.10.4. "out of stock" - The Good is no longer available in BOGAS's stock

7.      GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

7.1. The following are exempt from the right of withdrawal from the Contract:

7.1.2. service contracts, after the complete provision of the services, if the execution began with the prior express consent of the Buyer and after they confirmed that they are aware of the fact that they will lose the right to withdraw after the complete execution of the Contract by the Seller;
7.1.3. the supply of Goods and/or services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;
7.1.4. supply of Goods made to the specifications presented by the Buyer or clearly personalized;

7.1.5. supply of Goods which are liable to deteriorate or expire rapidly;

7.1.6. supply of sealed Goods that cannot be returned for health protection or hygiene reasons (swimwear, underwear, etc.) or which have been unsealed by the Buyer (Emergency Ordinance no. 34/2014)

7.1.7. supply of Goods which, after delivery, are, by their nature, inseparably mixed with other items;

8.      CONFIDENTIALITY

8.1. BOGAS will maintain the confidentiality of any information you provide. Disclosure of the provided information will only be made under the conditions mentioned in this Document.

8.2. No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

8.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, in their own interest, any information, ideas, concepts, know-how, or techniques that you send through the Site. BOGAS will not be subject to obligations regarding the confidentiality of the information sent, unless the applicable legislation provides otherwise.

8.4. By registering in the BOGAS database, the Customer/Buyer gives their express consent, within the limits of the applicable legislation, to be contacted by third parties, partners of BOGAS: marketing service providers, other service providers for the purpose of fulfilling the object of the Contract concluded between the Buyer and the Seller, as well as by state or governmental agencies, when specific legislation provides for this.

9.      ADVERTISING

9.1. BOGAS Newsletters are sent through partners specialized and approved by BOGAS. Thus, confidentiality and security of information are ensured.

9.2. When the Customer creates an Account on the Site, they have the option to express their consent regarding receiving Newsletters.

The Customer can change their option regarding the consent given to the Seller at any time:

9.2.1. by contacting BOGAS for this purpose.

9.2.2. by changing the settings in the Customer Account in the “My Subscriptions” section.

9.2.3. by accessing the unsubscribe link displayed in the commercial messages received from the Seller.

9.3. Opting out of receiving Newsletters does not imply withdrawing the consent given for this Document.

10.  INVOICING – PAYMENT

10.1. The prices of the Goods and Services displayed on the www.bogas.ro site include VAT in accordance with the applicable legislation.

10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods and Services, with the Buyer's obligation being to provide all the necessary information for issuing the invoice in accordance with the applicable legislation.

10.3. The Seller will send the Buyer the invoice related to the Order, which contains Goods and/or Services sold by BOGAS, as well as the Goods and/or Services sold by BOGAS Marketplace partners, as well as any other payments related to the Order, exclusively in electronic format, by sending the invoice in SPV (Virtual Private Space).

10.4. For the correct communication of the invoice related to the Order, the Buyer has the obligations to update their Account data whenever necessary and to access the information and documents related to each Order, available in the Account.

10.8 The payment card data of the Client/User/Buyer will not be accessible to BOGAS and will not be stored by BOGAS or by the payment processor integrated into the Site, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, whose identity the Client/User/Buyer will be informed of prior to entering the data.

10.9. In certain cases, to maintain the security of Transactions, when registering the Order, the Buyer will be asked to authorize the payment by re-entering the password associated with their Account or using the fingerprint in the case of mobile terminals that have this feature.

10.10. For security reasons of Transactions, the Client/User/Buyer is advised not to remain logged in on the Site and not to set the automatic login option on mobile devices. Disclosing the account access password is not allowed, and it is recommended to use a password with strong security features (e.g.: containing at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters).

10.11 For corporate clients, tax invoices are sent exclusively through the Virtual Private Space (SPV), within a maximum of 5 calendar days from the date of issuance. The invoice is issued depending on the payment method of the order: for orders paid online, the invoice is issued on the day the package leaves our premises, and for orders paid cash on delivery, the invoice is issued within a maximum of 5 days from the date the package is delivered to the recipient. By placing an order, the corporate client acknowledges that receiving invoices is done exclusively through SPV and agrees to this method of transmission.

11.  DELIVERY OF GOODS

11.1. The Seller undertakes to deliver the Goods via door-to-door courier service to the Buyer

11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of accompanying documents.

12.  WARRANTIES

12.1. All Goods sold by BOGAS benefit from warranty conditions in accordance with current legislation and the commercial policies of the manufacturers. The Goods are new, in their original packaging, and come from sources authorized by each manufacturer.

12.2. In the case of Goods sold and delivered by BOGAS, the warranty certificates are issued directly by the manufacturer.

12.3. In the case of Goods sold and delivered by BOGAS through Marketplace partners, the Buyer will receive a warranty certificate upon delivery for each Good that benefits from a warranty. The warranty for Goods purchased through BOGAS from Marketplace partners is provided by the authorized service mentioned on the warranty certificate related to the Good or by the Seller.

12.4. To correctly communicate the warranty certificate related to the Good in the Order, the Buyer has the obligations to update their Account data whenever necessary and to access the information and documents related to each Order, existing in the Account.

Through this method of communication, the Buyer, by accessing their Account on www.bogas.ro, will have a record of the warranty certificates issued by BOGAS, being able to save and archive them at any time and in any way they wish.

If this information is unavailable for 48 (forty-eight) hours in the client account, please notify us at the email address: contact@bogas.ro

13.  TRANSFER OF OWNERSHIP OF GOODS

Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (understanding by delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the invoice in the case of deliveries made by the Seller's staff).

14.  LIABILITY

14.1. The Seller cannot be held responsible for any kind of damages that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods and Services after delivery, especially for their loss.

14.2. By creating and using the Account, the Client/User/Buyer assumes responsibility for maintaining the confidentiality of Account data (username and password) and for managing Account access, and, to the extent permitted by applicable law, is responsible for the activity conducted through their Account.

14.3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version communicated on the Site, existing at the date of creating the Account and/or using the content and/or at the date of placing the Order.

14.4. After creating the Account, using the Content is equivalent to accepting the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.

14.5. The Site's Terms and Conditions may be modified at any time by BOGAS, and they are binding on Clients / Users / Buyers from the date of posting on the Site. Acceptance of the Site's Terms and Conditions is confirmed by checking the corresponding checkbox on the Site and/or by placing the Order and/or by making an online payment.

16. FORCE MAJEURE

16.1. Neither party will be liable for the non-fulfillment of its contractual obligations if such non-fulfillment on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties, and which cannot be avoided.

16.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the termination of the Contract by operation of law without either of them being able to claim any other damages. 

     17. APPLICABLE LAW – JURISDICTION

This Contract is subject to Romanian law. Any disputes arising between BOGAS and Clients / Buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts in the Municipality of Bucharest.

     18. PROCESSING OF PERSONAL DATA

18.1. Please review the Privacy Policy regarding the processing of personal data, which is part of this Document

      19. USE OF COOKIES

19.1. See Cookie Policy, which is part of this Document.

 

20. ORDERS ON LEGAL ENTITY

        20.1 Legal entities cannot receive the refund in a bank account, according to the legislaț of the fiscal în force (Law no. 227/2015 – Fiscal Code, regarding the VAT regime ș and invoicing). În case of return, the value of the purchased productsționed by că to legal entities will be refundedă in formă of electronic voucher, valid for 12 months on our site. The voucher can be used for any orderă next on the site.

21. PRODUCT RETURN POLICY

To return orders made at Bogas, please ensure that the items are in their original packaging, have all tags attached, and show no signs of damage or wear. If the returned product is damaged, shows clear signs of use, or is in a condition that does not allow us to resell it, we reserve the right to refuse the parcel or, as the case may be, to reduce the return fee of the product according to the law OUG34/2014 by up to 100%.

We also reserve the right to refuse the receipt of the parcel if:

- Products have been worn or have inappropriate odors.

- Products no longer have the seal attached, or the labels are torn.

- Products are not in their original packaging

The cost of returning parcels is borne by the client or by the company, only if the reasons are company-related (the client received a defective or wrong product).*

*Return parcels are manually checked in front of the cameras, therefore we reserve the right to refuse payment for non-compliant products!

We do not accept parcels with cash on delivery nor parcels sent via Posta Romana, these will be refused.

Refunds can take up to 14 days from the receipt of the parcel

Product value return:

-bank transfer to the specified account

-voucher valid for 6 months, available immediately

Returns will be processed by us within a maximum of 48 working hours from the date of receipt.

For parcel returns, please access the following link: https://customers.bogas.com/returns/?locale=ro

I do not performăn product exchanges. In case îin which you wishțandă give upțațand for a product, you canțand return the product according to the Return Policy, and the amount paidă will be refundedă. Later, you canțand place anyând a newă orderă for any desired product, payând its value separately.

For any other questions, we are at your disposal: 031.425.28.97 ; 031.425.29.20 ;

031.425.29.27 ; 0768.669.580 

Access this link and fill in the necessary return information https://customers.bogas.com/returns/?locale=ro

According to Romanian legislation (regulated by OUG 34/2014), you can return the purchased products within 14 calendar days from their purchase. 

The current legislation applies to individuals. Therefore, you, the consumer, have the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without giving any reason.

The only costs that may fall on you, as a consumer, are the direct return expenses of the products. The return fee is 25 lei and will be deducted from the amount related to the returned product. The initial transport fee is non-refundable. Thus, the amount refunded to the Client will be the product value minus 25 lei (return fee).

If you wish to cancel a product, access this link and fill in the details: https://customers.bogas.com/returns/?locale=ro. You will receive a confirmation number, then contact FAN Courier at 021.9336 to send the return, with the transport cost paid by the recipient (BOGAS SHOP). Refund of undelivered orders.

In the case of packages sent and not picked up by the client, the seller will retain the delivery fee of 25 lei when refunding the order value, even if the client benefited from free delivery.

The return package must be sent to BOGAS SHOP SA, Str. Lalelelor, nr. 10, Comuna Nuci, Sat Merii Petchii, jud. Ilfov. We do not accept cash on delivery packages. The return is registered on the site, and no fee needs to be paid when the courier arrives; this will be deducted from the product amount when the money is refunded to the bank account. You will receive all the details by email. The refund is made to a bank account (IBAN) which we will request by email when the return reaches us.

The refund of the value of an order is made only by bank transfer to the account provided to us by the client, according to BOGAS's financial policy to perform and demonstrate the refund legally and easily.

The return shipping costs are borne by the c to the Client, according to the legislaion in force. The refund of the value of the returned products will be made within a maximum of 14 days from the date we receive the returned product or from the date the Client provides proof that the product was sent, according to OUG no. 34/2014.

 

ATTENTION!!! SWIMSUITS CANNOT BE RETURNED!!!

 

We also reserve the right to refuse receipt of the package/payment of the return (reduction up to 100% according to OUG 34/2014) if:

 

1. The products have been worn or have inappropriate odors – 100% reduction.
2. The products no longer have the seal attached, or the labels are torn – 100% reduction.
3. The package must be wrapped adequately, so that the product is protected during transport (sturdy packaging, well sealed; NO thin bags, paper envelopes, or damaged boxes are accepted) – 50% reduction.
4. If the package wrapping is inadequate, a 50% reduction applies.

 

 (1) Products classified as "resealed" are goods that may show minor signs of use, open or damaged packaging, missing accessories, minor aesthetic or functional defects resulting from exposure, testing, or previous handling.
(2) By their nature, resealed products are offered for sale at a reduced price compared to new products, and their purchase is made at the buyer's own risk.
(3) Resealed products are not subject to the general return policy, as they cannot be returned or replaced.
(4) Before placing an order for a resealed product, the client has the right and opportunity to request additional information regarding the actual condition of the product, the nature of defects, or any possible shortcomings, by contacting the seller's representatives.
(5) By submitting the order and completing the purchase of a resealed product, the client confirms that they are aware of its specific characteristics, accept the special sales conditions, and expressly waive the right of return applicable to new products, according to the provisions of Emergency Ordinance no. 34/2014 regarding consumer rights in contracts concluded with professionals.

The cost of returning parcels is borne by the client or by the company, only if the reasons are company-related (the client received a defective or wrong product).*

*Return parcels are manually checked in front of the cameras, therefore we reserve the right to refuse payment for non-compliant products!  

According to Emergency Ordinance no. 34/2014, SC Bogas Shop SA reserves the right not to accept the return of products that, by their nature, cannot be returned or that may deteriorate or degrade rapidly.

All these clauses and conditions are provided in:

- Ordinance no. 34/2014 regarding the legal regime of distance contracts
- Law no. 51 of 21/01/2003 for the approval of Government Ordinance no. 34/2014 regarding the legal regime of distance contracts
- This Emergency Ordinance 34/2014 regulates consumer rights in contracts concluded with professionals

For any details or clarifications regarding product returns, please contact us by email at contact@bogas.ro or by phone at 031 425 98 97.

According to the legislation in force, you have at your disposal the CONSUMER PHONE - 0219551 of the National Authority for Consumer Protection.

Site – the domain www.bogas.ro and its subdomains.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer sends the Seller, via the Site, their intention to purchase Goods and Services from the Site.

Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.

Campaign – the action of commercially displaying a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time set by the Seller.

Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content

• all information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment;
• the content of any e-mail sent to Buyers by the Seller through electronic means and/or any other available communication means;
• any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information, specified or not by them;
• information related to the Goods and/or Services and/or rates practiced by the Seller during a certain period;
• information related to the Goods and/or Services and/or rates practiced by a third party with whom the Seller has partnership contracts, during a certain period;
• data related to the Seller, or other privileged data of theirs.

Review – a written evaluation by the owner or beneficiary of a product or service, drafted based on their personal experience and ability to make qualitative comments and to state whether the product or service meets the specifications mentioned by the manufacturer.

Rating – a way of expressing the degree of satisfaction of a User/Client/Buyer towards a product. The Rating is expressed in the form of stars, with each product being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer about a product or service.

Comment – an appreciation or observation with a critical purpose, regarding a Review or another comment.

Question – a form of addressing other Users/Clients/Buyers with the purpose of obtaining information about the products or services on the respective page.

Response – written information that is sent to the User/Client/Buyer who has asked a Question on the Site, on a specific product page. The Response represents an explanation offered by a User/Client/Buyer to another User/Client/Buyer within a discussion.

Document – these Terms and Conditions.

Newsletter – a periodic information medium, exclusively electronic, namely electronic mail (e-mail, SMS) about the Goods and Services and/or promotions carried out by the Seller during a certain period, without any commitment from the Seller regarding the information contained therein.

Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by BOGAS to the Buyer, using the card processor services agreed upon by the Seller, regardless of the delivery method.